Support

SlideShortcuts, PowerPoint productivity add-in by 1183 Ventures LLC

SlideShortcuts is a small product run by a small team. Real humans answer support email, no bots, no ticket queues, no escalation paths. We aim to respond within one business day, often within a few hours.

Get in touch

Questions, bug reports, billing issues, feature requests, all go to the same place:

support@slideshortcuts.com We respond within one business day

Common questions

SlideShortcuts isn't appearing in PowerPoint after I installed it.
Restart PowerPoint completely (close all windows, then reopen). Office only loads add-ins at startup. If the SlideShortcuts ribbon tab still doesn't appear, check Insert → Get Add-ins → My Add-ins to confirm it's listed there. If it's not, reinstall via the link in your purchase email.
My license key isn't working.
License keys are case-sensitive but format-tolerant, copy directly from the activation email rather than retyping. If you're seeing "invalid key" errors, email support@slideshortcuts.com with the email address you used at purchase and we'll re-issue.
Does SlideShortcuts work on Mac PowerPoint?
Yes. SlideShortcuts runs on PowerPoint for Mac (16.66+) and PowerPoint for Windows (16.0+). Some advanced keyboard shortcuts ship as an optional Windows-only companion (the .ppam file mentioned in your purchase email). The taskpane features, Symbols, Lines, Textbox Table, Icons, Send-As, Export to Excel, Shortcuts reference, all work identically on both platforms.
Something isn't working on Mac. How do I send you diagnostics?
Click the SlideShortcuts "S" in your menu bar and choose Copy Diagnostics for Support. That puts a short report on your clipboard, saves a copy to your Desktop as SlideShortcuts-diagnostics.txt, and opens an email draft to support@slideshortcuts.com; if the draft arrives empty, just paste. The report covers the installation (which copy is running, the installer receipt, the login item), permissions (Accessibility and Automation), whether PowerPoint and the add-in pane are set up, your license state, and the last few log lines. It contains no slide content. If the menu bar icon is missing, run this in Terminal instead: /Applications/SlideShortcuts.app/Contents/MacOS/SlideShortcuts --diag
My company's IT blocks add-ins. Can I still use SlideShortcuts?
Sometimes, depends on your IT's specific policy. We have a one-page IT allowlist template designed to be forwarded to your IT team that explains exactly what SlideShortcuts is, what it accesses (license email only, no slide content), and which TrustedPublisher / Group Policy rules to allowlist. Email support@slideshortcuts.com for the template.
How do I cancel my subscription or get a refund?
Cancel any time. If your receipt came from Lemon Squeezy, use the "Manage subscription" link in it. Otherwise go to slideshortcuts.com/account/, enter your email and license key, and open the billing link we email you. Or email support@slideshortcuts.com and we will cancel it for you the same day. You keep access until the end of the period you paid for. For a refund, email the same address within 14 days of the charge.
Does SlideShortcuts read or store my slides?
No. SlideShortcuts runs locally inside PowerPoint and never transmits slide content, file names, or document data to our servers. The only thing we transmit is your license email at activation, encrypted in transit, used only to verify subscription status. Full details in our Privacy Policy.
A specific keyboard shortcut isn't working / behaves unexpectedly.
Check the Shortcuts tab in the SlideShortcuts taskpane for the full list of keyboard mappings. If a shortcut conflicts with your PowerPoint customizations or another add-in, email us with the exact shortcut + the behavior you're seeing, we'll either fix it or document the conflict.
I want a feature that doesn't exist. Can you add it?
Maybe! We ship updates regularly based on customer requests. Email support@slideshortcuts.com with what you want and the workflow it would unlock, we read every request and prioritize based on what we hear most often.
Is SlideShortcuts available on Microsoft AppSource?
Yes, SlideShortcuts is published on Microsoft AppSource. Search for "SlideShortcuts" in PowerPoint via Insert → Get Add-ins, or visit our AppSource listing directly.

Direct contact

For all support inquiries, installation, activation, billing, bugs, features, refunds, IT allowlist requests, use:

Vendor: 1183 Ventures LLC. Product: SlideShortcuts.